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2025 ITIL-4-Specialist-Monitor-Support-Fulfil Interactive Questions 100% Pass | Valid Peoplecert New ITIL 4 Specialist: Monitor, Support, Fulfil Exam Test Format Pass for sure

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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:

Topic
Details

Topic 1

Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.

Topic 2

Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.

Topic 3

Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.

Topic 4

Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.

Topic 5

Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.

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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q93-Q98):

NEW QUESTION # 93
Which is a practice success factor of the problem management practice?

A. Problem control
B. Proactive problem identification
C. Optimizing problem resolution and mitigation
D. Reactive problem identification

Answer: B

Explanation:
A key success factor for problem management is proactive problem identification, which focuses on finding potential problems before incidents occur. This approach helps reduce future incidents by addressing root causes early on. It aligns with ITIL's emphasis on continual improvement and proactive problem management.
Reactive problem identification happens after incidents occur, but proactive identification helps to prevent incidents before they happen.
Problem control and optimizing resolution are important steps but not as crucial as proactively identifying problems.

NEW QUESTION # 94
What can be used to help the service provider assess user experience of a user service?

A. A rule set
B. A health model
C. A monitoring action plan
D. An event correlation

Answer: B

Explanation:
A health model in ITIL 4 refers to a comprehensive understanding of how various components of a service perform in relation to user expectations. By using a health model, a service provider can assess the overall user experience and determine whether the service meets performance standards.
Health Model (Answer C - Correct): A health model provides insights into the status of key service components and how they affect the user experience. By comparing actual performance data with desired outcomes, the provider can make informed decisions on service improvements.
Event Correlation (Answer A - Incorrect): Event correlation links related events but does not directly assess user experience.
Rule Set (Answer B - Incorrect): A rule set may be used to define thresholds for system alerts but does not directly assess user experience.
Monitoring Action Plan (Answer D - Incorrect): This refers to the strategy for monitoring activities, but it is not specifically designed to measure or assess user experience.
ITIL 4 Reference:
Monitoring and Event Management Practice: The health model is a tool for understanding the impact of service health on user experience, allowing for continuous improvement of services.

NEW QUESTION # 95
What management practice is involved in providing users with descriptions of the service requests available to them?

A. Change enablement
B. Service catalogue management
C. Problem management
D. Incident management

Answer: B

Explanation:
The service catalogue management practice involves maintaining a structured list or catalogue of services available to users. This includes providing clear descriptions of the services, service requests, and the options available to users.
Service catalogue management ensures that all service offerings and requests are clearly documented, communicated, and accessible to users. This helps users understand what services they can request and how to access them.
Option D ("Service catalogue management") is the correct answer, as it directly involves providing users with descriptions of available service requests.
Incorrect Options:
Option A (Problem management): Deals with identifying and managing the underlying causes of incidents.
Option B (Incident management): Focuses on restoring normal service operation as quickly as possible.
Option C (Change enablement): Manages changes to services, not the description of service requests.

NEW QUESTION # 96
Which two fields are typically included when a problem record is created?
1. Investigation results
2. Problem solution
3. Associated configuration items
4. Affected services

A. 1 and 4
B. 1 and 2
C. 3 and 4
D. 2 and 3

Answer: C

Explanation:
When a problem record is created, it typically includes information about the associated configuration items (CIs) and affected services. This information is crucial for understanding the scope of the problem and how it impacts the service infrastructure. Identifying CIs helps in root cause analysis, while affected services clarify the business impact.
Investigation results and problem solutions (Options 1 and 2) come later in the problem management process after the problem has been analyzed and resolved.

NEW QUESTION # 97
A service manager is mapping value streams to help them ensure that 'monitoring and event management' activities are effective. At what stage in this exercise should this manager FIRST engage with key stakeholders?

A. During the scoping stage, to ensure that expectations are understood
B. During 'reflection and planning' to ensure that monitoring is optimized for business value
C. During 'workflow evaluation', to ensure the impact on the business is taken into account
D. During the 'service value stream walk,' to ensure that everybody's contributions are understood

Answer: A

Explanation:
In ITIL 4, engaging stakeholders early in any process is crucial to ensuring alignment and understanding of expectations. In the context of monitoring and event management, the scoping stage is where the service manager defines the objectives and scope of the value stream mapping exercise. Engaging stakeholders at this point helps clarify their expectations and ensures that their needs are taken into account throughout the exercise.
Scoping Stage: This is the initial phase where the purpose, boundaries, and goals of the exercise are defined. Engaging stakeholders at this stage is critical for setting the right direction.
Option A ("During the scoping stage, to ensure that expectations are understood") is the correct answer because engaging stakeholders at the start ensures that their expectations are aligned with the goals of the exercise.
Incorrect Options:
Option B: Engaging stakeholders during the service value stream walk happens after scoping, making it less effective for setting initial expectations.
Option C: Workflow evaluation is a later stage where impacts are assessed, not the best time for first engagement.
Option D: Reflection and planning come after the value stream has been mapped, making it too late for initial engagement.

NEW QUESTION # 98
......

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Max Gray Max Gray

نبذة:

روابط سريعة

روابط مهمة

تواصل معنا

966533108369+

السعودية-الرياض

edu.liclz@gmail.com

يمكنك الدفع بواسطة :

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