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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q43-Q48):
NEW QUESTION # 43
Which services can be added to a business role? Note: There are 2 correct answers to this question.
Answer: A,C
NEW QUESTION # 44
Which elements are used to calculate the due dates defined in Service Level Agreements? Note:There are 2 correct answers to this question.
Answer: A,D
NEW QUESTION # 45
Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?
Note: There are 2 correct answers to this question.
Answer: C,D
Explanation:
According to the SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA document, the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA: Business Partner (Customer - bi-directional), Equipment (bi-directional), Registered Product (bi-directional), Contact (bi-directional), and Service Order (bi-directional). Therefore, the correct answers are A and B, as registered products and contacts are among the objects that can be replicated. References = SAP Service Cloud Version 2 for Utilities Integration with SAP S/4HANA
NEW QUESTION # 46
Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.
Answer: A,C
Explanation:
The Timeline tabstrip in the Customer Hub provides a chronological view of customer interactions and related activities.
* Cases (A) are displayed here to track the history of customer issues and resolutions.
* Calls (D) (phone interactions) are shown as part of the interaction timeline.
* Installed base (B) and contracts (C) are managed in separate sections (e.g., dedicated tabs for assets or agreements) and do not appear in the Timeline.
References:
* SAP Help Portal: Customer Hub Timeline
* SAP Documentation: Managing Customer Interactions
NEW QUESTION # 47
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?
Note: There are 3 correct answers to this question.
Answer: B,C,D
Explanation:
In the Customer Hub, agents can:
* View customer details (D): Basic information, account hierarchy, etc.
* Create emails/cases via What Would You Like to Do? (B): Quick actions for customer engagement.
* Access interactions/notes in the timeline (E): Historical records of calls, cases, and notes.
* Editing customer details (A) requires specific permissions and is not universally allowed.
* Launching surveys (C) is typically managed via separate processes, not directly in the Customer Hub.
References:
* SAP Help Portal: Customer Hub Agent Actions
* SAP Documentation: Agent Desktop Capabilities
NEW QUESTION # 48
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